DUBAI, UAE, 13 May 2024 - The Emirates Group today released its 2023-24 Annual Report, hitting new record profit, revenue, and cash balance levels.
Both Emirates and dnata saw significant profit and revenue increases in 2023-24, as the Group expanded its operations around the world to meet strong customer demand for its high-quality products and services.
For the financial year ended 31 March 2024, the Emirates Group posted a record profit of AED 18.7 billion (US$ 5.1 billion), up 71% compared with an AED 10.9 billion (US$ 3.0 billion) profit for last year. The Group’s revenue was AED 137.3 billion (US$ 37.4 billion), an increase of 15% over last year’s results. The Group’s cash balance was AED 47.1 billion (US$ 12.8 billion), the highest ever reported, up 11% from last year.
Combined Group profits for the last 2 years, at AED 29.6 billion, surpass pandemic losses of AED 25.9 billion during 2020-2022.
His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates airline and Group said: “The Emirates Group has once again raised the bar to deliver a new record performance. Throughout the year, we saw high demand for air transport and travel related services around the world, and because we were able to move quickly to deliver what customers want, we achieved tremendous results. We are reaping the benefit of years of non-stop investments in our products and services, in building strong partnerships, and in the capabilities of our talented people.
“Huge credit is also due to the UAE’s visionary leaders, especially HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. It is thanks to their leadership and the nation’s progressive policies that the Emirates Group is able to flourish. Both Emirates and dnata have forged successful business models leveraging Dubai’s unique advantages, in turn generating enormous value for Dubai and the communities they serve around the world.”
HH Sheikh Ahmed added: “The Group’s excellent financial standing today places us in a strong position for future growth and success. It enables us to invest to deliver even better products, services, and more value to our customers and stakeholders.”
Many major projects are already underway, including: a multibillion-dollar aircraft fleet and cabin renewal programme; new catering, cargo, and ground handling capabilities; advanced technologies to support the Group’s operations; expanded training and people development programmes; and initiatives to progress the Group’s sustainability agenda.
In 2023-24, the Group collectively invested AED 8.8 billion (US$ 2.4 billion) in new aircraft, facilities, equipment, companies, and the latest technologies to support its growth plans.
The Group’s total workforce grew by 10% to 112,406 employees, its largest size ever, as Emirates and dnata continued recruitment activity around the world to support its expanding operations and bolster its future capabilities.
The Group took significant strides in its sustainability journey during 2023-24, putting into action numerous initiatives focussed on the environment, its people, customers, and communities.
Environmental topics were high on the agenda during the year, as the UAE hosted the world’s biggest conference for climate action, COP28, in Dubai.
In 2023-24, Emirates signed new supply agreements to uplift sustainable aviation fuel (SAF) at its Dubai hub for the very first time, and also in Amsterdam and Singapore. The airline operated the first A380 demonstration flight using 100% SAF in one engine, collecting data to support industry efforts to enable a future of 100% SAF flying.
Recognising that airlines today have the limited viable solutions to meaningfully reduce carbon emissions, Emirates established a US$ 200 million fund to support R&D projects that focus on reducing the impact of fossil fuels in commercial aviation. It also became a founding entity of Air-CRAFT, a UAE-based research consortium for renewable and advanced aviation fuels; and joined The Solent Cluster, a UK initiative focused on producing low-carbon fuels for a variety of sectors, including aviation.
dnata continued to invest and induct more electric and hybrid vehicles to its global fleet of ground support equipment (GSE), adding new baggage tractors, cargo loaders, and pushback tractors to its USA operations. It also converted and refurbished diesel-powered GSEs in Italy to run on Hydrogenated Vegetable Oil and electric power. dnata’s UAE businesses including dnata logistics, Arabian Adventures, Alpha Flight Services and City Sightseeing Worldwide, transitioned to biofuel for its landside fleet of vehicles.
During the year, dnata became the first combined air services provider to receive the International Air Transport Association’s environmental management (IEnvA) certification for its commitment to sustainability across its UAE businesses; and Emirates achieved IEnvA Stage One and the IEnvA Illegal Wildlife Trade module certifications, for its efforts in environmental stewardship and anti-wildlife trafficking.
The Group ramped up investments in people development, rolling out a comprehensive programme of learning and training options for its workforce in partnership with top universities and key industry partners. A Gender Balance Council was established to champion and promote gender equality within the Group.
The Emirates Group has expanded its ESG reporting in its latest 2023-24 report and are adopting aspects of the GRI standards. It plans to evolve its reporting to meet ISSB and CSRD requirements in the coming years[1].
Sheikh Ahmed said: “We enter our 2024-25 financial year on strong foundations for continued growth. Emirates will receive delivery of 10 new A350 aircraft in 2024-25, adding to our fleet mix and supporting the next phase of its network growth. dnata will continue to leverage synergies and scale across its business divisions to grow its footprint and capabilities. In tandem, we are investing resources to minimise our environmental impact, develop our people, look after our customers and the communities we serve.”
“The business outlook is positive, and we expect customer demand for air transport and travel to remain strong in the coming months. As always, we will keep a close watch on costs and external factors such as oil prices, currency fluctuations, and volatile environments caused by socio-political changes. Our business model has been tested before, and I am confident in our resilience and ability to respond quickly to opportunities and challenges.”
He added: “Looking further ahead, the Dubai government has announced plans to start the next phase of expansion at Al Maktoum International Airport, which will eventually be the new hub for Emirates and dnata’s operations. This AED 128 billion (US$ 35 billion) investment will significantly expand and enhance Dubai’s aviation and logistics infrastructure, supporting the city’s growth, and Emirates’ and dnata’s growth.
dnata performance
dnata increased its profit by 330% to AED 1.4 billion (US$ 387 million) in 2023-24, reporting solid results across its business divisions.
dnata's total revenue increased by 29% to hit a new record of AED 19.2 billion (US$ 5.2 billion), driven by increased flight and travel activity across the world. dnata’s international businesses account for 75% of its revenue, an increase of 3%pts from the previous year. Through the year, dnata won new customer contracts across its divisions, and worked closely with its customers to support increased flight activity and travel demand especially in its major markets: Australia, Europe, the UAE, UK, and US.
Laying the foundations for future growth, dnata’s investments in 2023-24 amounted to AED 464 million (US$ 126 million). Significant investments during the year included: new electric and hybrid ground support equipment for its airport operations as part of its environmental strategy, and the expansion of marhaba operations in the Philippines, Italy, and the UAE.
In 2023-24, dnata’s operating costs increased by 22% to AED 17.8 billion (US$ 4.8 billion), in line with expanded operations in its Airport Operations, Catering & Retail, and Travel divisions, as well as continued inflationary pressure across all markets mainly for labour and food supply.
dnata’s cash balance declined by AED 958 million to AED 4.2 billion (US$ 1.1 billion), primarily due to AED 2 billion (US$ 545 million) in dividend payments to its owner, ICD, plus the funding of investments and debt repayments. The business saw a positive operating cash flow of AED 1.9 billion (US$ 507 million) in 2023-24, a reflection of the substantial improvements in revenue.
Revenue from dnata’s Airport Operations, including ground and cargo handling increased to AED 8.8 billion (US$ 2.4 billion).
The number of aircraft turns handled by dnata globally grew by 9% to 778,026; and cargo handled increased by 5% to 2.9 million tonnes, reflecting new contracts won, and increased flight activity by dnata’s airline customers across markets.
During 2023-24, dnata continued to invest in infrastructure and the latest technologies to respond to customer needs. It integrated autonomous drones into its UAE operations, implemented AI-powered solutions in Singapore, and continued to roll out One Cargo, its advanced cargo management system globally. dnata also announced it will expand operations into Rome Fiumicino Airport where its majority-owned subsidiary, Airport Handling, won a seven-year ground handling license. To support this new operation, dnata will invest €20 million in new and advanced ground equipment.
dnata’s Catering & Retail business accounted for AED 6.5 billion (US$ 1.8 billion) of dnata’s revenue, up by 35%. The inflight catering business uplifted 123.0 million meals to airline customers, a 10% increase from last year, as its airline customers across the world restored and expanded their flight operations.
The division expanded its customer base in key markets with notable contract wins in 2023-24 including from: Sri Lankan Airlines and Turkish Airlines in Australia (Sydney and Melbourne), China Airlines in the Czech Republic (Prague), JetBlue in Ireland (Dublin), Biman Bangladeshi Airlines in Italy (Rome Fiumicino), Royal Jordanian in the UK (London Stansted), and Etihad Airways in the US (Boston). It also extended its airport retail network with new F&B outlets at Romania’s Bucharest Henri Coandă International Airport, and Sharjah Airport in the UAE.
Revenue from dnata’s Travel Services division grew by 48% to AED 3.5 billion (US$ 951 million), with strong contributions from Destination Asia, its destination management business in Asia, and Imagine Cruising, a cruise holidays business in which dnata has acquired a majority stake. Total transaction value (TTV) of travel services sold increased by 27% to AED 8.9 billion (US$ 2.4 billion), reflecting the division’s ability to deliver relevant products to meet strong demand across B2B and B2C travel segments globally.
In 2023-24, dnata’s travel division forged agreements with new tourism entities, hospitality brands, and other partners to expand its portfolio of travel products, services, and solutions. This includes a strategic partnership with AMEX GBT which doubled the size of its corporate travel business in the Middle East.
Emirates performance
Emirates’ total passenger and cargo capacity increased by 20% to 57.7 billion ATKMs in 2023-24, recovering to near pre-pandemic levels.
Providing customers with more connection options, Emirates restarted services to Tokyo Haneda, added capacity to 29 destinations, and launched new daily flights to Montreal, Canada. Emirates also inked codeshare and interline agreements with 11 new airline partners, further extending its network’s reach. By 31 March 2024, the Emirates network comprised 151 destinations across six continents, including 10 cities served by its freighter fleet only.
Emirates brought its flagship A380 and popular Premium Economy product to even more cities this year, as 16 more aircraft rolled out of its US$ 2 billion cabin retrofit programme, fully refurbished with the airline’s latest signature products. As of 31 March 2024, the Emirates A380 served 49 destinations, and customers could enjoy Emirates’ Premium Economy experience to and from 15 cities around the world.
Total fleet count at the end of March was 260 units, with an average fleet age of 10.1 years.
Emirates’ order book stands at 310 aircraft, after it announced orders worth US$ 58 billion combined, for 110 additional units of Boeing 777s, 787s, and Airbus A350s at the 2023 Dubai Airshow. These new generation widebody aircraft will replace older jets and support fleet growth, aligning with the airline’s long-standing commitment to fly modern aircraft that are efficient to operate, and able to offer customers the latest inflight comforts and experiences.
With increased capacity deployment and strong demand across markets, Emirates’ total revenue for the financial year increased 13% to AED 121.2 billion (US$ 33.0 billion). Currency fluctuations and devaluations in some of the airline’s major markets, notably the Pakistani Rupee, Egyptian Pound, and Indian Rupee, negatively impacted the airline’s profitability by AED 2.0 billion (US$ 0.6 billion).
The airline saw an operating cash flow of AED 37.6 billion (US$ 10.3 billion) in 2023-24, underpinning its strong commercial results and enabling the airline to grow the business going forward.
Total operating costs increased by 8% from last financial year. Cost of ownership (depreciation and amortisation) and fuel cost were the airline’s two biggest cost components in 2023-24, followed by employee cost. Fuel accounted for 34% of operating costs compared to 36% in 2022-23. The airline’s fuel bill increased slightly to AED 34.2 billion (US$ 9.3 billion) compared to AED 33.7 billion (US$ 9.2 billion) the previous year, with a higher uplift of 24% due to increased flying being balanced by a lower average fuel price (down 18%) including hedging gains.
Driven by the voracious appetite for travel across customer segments, the strength of its global network, and the appeal of its products, the airline hit a new record profit of AED 17.2 billion (US$ 4.7 billion) exceeding last year’s AED 10.6 billion (US$ 2.9 billion) result, with an exceptional profit margin of 14.2%, marking it the best performance in the airline’s history.
Emirates carried 51.9 million passengers (up 19%) in 2023-24, with seat capacity up by 21%. The airline reports a Passenger Seat Factor of 79.9%, rising from 79.5% last year. Passenger yield declined 2% to 36.6 fils (10.0 US cents) per Revenue Passenger Kilometre (RPKM), due to a change in cabin and route mix, fares and currency.
Emirates continued to invest in delivering ever better customer experiences. During the year, it invested AED 30 million to uplift its dedicated Emirates Lounges with refreshed facilities reopening to serve premium customers and frequent flyers in Brisbane, Dusseldorf, Frankfurt, Hamburg, Hong Kong, Johannesburg, Manchester and Munich. Emirates restored its signature Chauffeur Drive service to 82 cities across its network and introduced this complimentary offering to premium customers in Indonesia, Morocco, and Turkey.
The airline also implemented a slew of inflight enhancements from menus and amenities to entertainment content, key amongst which, were the launch of complimentary loungewear and meal pre-ordering in Business Class.
Emirates SkyCargo reaffirmed its position in global air logistics and trade, carrying 2.2 million tonnes of goods around the world in 2023-24, up 18% from the previous year, as increased passenger operations expanded available cargo capacity, and the leasing of three 747 freighters during the year unlocked immediate capacity to serve demand on busy routes. This reflects the high customer demand for its specialist logistics solutions, the reach and connectivity of Emirates’ global network, Dubai’s world-class sea-air hub capabilities, and the fruits of Emirates SkyCargo’s ongoing investments in digital technology, infrastructure, and products.
Despite continued challenges in global logistics, the cargo division reported a solid revenue of AED 13.6 billion (US$ 3.7 billion), contributing 11% to the airline’s total revenue. Cargo yield per Freight Tonne Kilometre (FTKM) declined by 32%, returning to pre-pandemic marketplace levels.
During the year, it launched Emirates Vital and Emirates Medical Devices, two purpose-built cargo solutions to serve the unique requirements of the life sciences and healthcare sector. It also launched Emirates Delivers in Kuwait to connect shoppers there with e-commerce brands in the UK, the US, and the UAE. Emirates Delivers is poised to scale significantly in the coming years, focussing on markets underserved by business-to-consumer delivery solutions.
At the end of 2023-24, Emirates’ SkyCargo’s total freighter fleet stood at 11 Boeing 777Fs. The cargo division expects delivery of its 5 additional Boeing 777Fs on order from mid-2024.
Under Emirates Group companies and subsidiaries, Emirates Flight Catering and MMI/Emirates Leisure Retail (ELR) reported notable results in 2023-24.
Emirates Flight Catering hit record revenues of AED 970 million (US$ 264 million) from its external customers, driven by traffic growth at Dubai’s airports. It supplied 76.9 million meals to airline customers, 19% more than the previous year, and saw rising demand for its other ancillary businesses including at Linencraft, its laundry facility which primarily serves airline and hospitality clients.
MMI/ELR revenue surged 18% to AED 2.9 billion (US$ 796 million), as it expanded UAE operations to meet growing wholesale and retail demand driven by the booming tourism sector. ELR recorded record sales growth globally, with strong contributions from its key markets of the UAE, the US and Australia.
Emirates’ hotels portfolio revenue over last year decreased by 2% to AED 660 million (US$ 180 million), reflecting the temporary closure of its Wolgan Valley resort in Australia.
With another year of strong performance, Emirates continued to meet all its regular aircraft-related payment obligations and repaid an additional AED 2.2 billion (US$ 596 million) from the AED 17.5 billion (US$ 4.8 billion) borrowed during the COVID-19 crisis. This substantially reduced its overall outstanding debt profile and places the airline on a strong foundation for financing for its future growth and the new fleet acquisition programme.
In response to the challenges posed by volatile fuel markets during the financial year, Emirates deployed simple forwards and options across different products such as brent and jet fuel to reduce current year costs as well as secure significant future hedging volumes. In addition, it largely mitigated the impact of the higher interest rate regime on the results with effective management of the net exposure. Emirates continued with its balanced approach to managing the foreign exchange rate risk through use of currency options, forward contracts, and natural hedges. The methodical approach allowed improved predictability of its cashflows against volatile market shifts, thereby enhancing financial stability.
Emirates closed the financial year with its highest-ever level of cash assets at AED 42.9 billion (US$ 11.7 billion), 15% higher compared to 31 March 2023.
The full 2023-24 Annual Report of the Emirates Group – comprising Emirates, dnata and their subsidiaries – is available at: www.theemiratesgroup.com/annualreport
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US$ figures are converted at 1US$ = 3.67AED and are based on the AED figures rounded off in millions.
[1] Global Reporting Initiative (GRI), International Sustainability Standards Board (ISSB), and Corporate Sustainability Reporting Directive (CSRD) are internationally recognised standards for corporate reporting on Environmental, Social and Governance (ESG) data and initiatives.
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